§ 31-36.1. Headquarters and telephone listing requirements.

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Every licensee shall maintain a business office, located within the county, and open to the general public during the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, holidays excepted, which shall be staffed with at least one (1) employee to respond to customer questions and complaints submitted either in person or by telephone.

In lieu of maintaining a business office, the licensee may place in operation a telephone answering service, operational between 8:00 am and 5:00 pm, Monday through Friday, holidays excepted, to note customer questions and complaints. All inquiries shall be responded to within twenty-four (24) hours of receipt. Failure to respond to customer complaints shall result in a hearing before the SWHP, and shall be grounds for revocation of the license.

(Ord. No. 3336, § 2, 5-27-97)

                    
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