§ 47-4. Telephone access.

During business hours, as defined herein, the company shall maintain toll-free telephone access lines with adequate staffing by trained customer service representatives to provide customer service. Outside business hours as defined herein, an adequately-trained answering service or automated answering device is permissible.

(1)

"Customer service" includes, without limitation, answering questions, responding to complaints, dispatch of personnel in situations affecting the health and safety of persons, providing information as to business hours, and appropriate telephone numbers for business hour contacts.

(2)

"Adequately trained" includes without limitation the capability to provide customer service services.

(Ord. No. 3758, § 1, 8-28-2001)